David bought a charm bracelet from Kay Jewelers last Christmas, and allowed an employee to upsell him to a different type of clasp for an extra $20. After the second time it broke, they tried to exchange the bracelet for one ..
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Why I'll Never Shop At Kay Jewelers Again – The Consumerist
Tags: after-the-second, bracelet, charm-bracelet, christmas, different-type, exchange-the-bracelet, jewelers, the-second, time-it-broke, upsell-him